SUSE and openSUSE services moved to a new authentication system for the Community Accounts in May - July 2020.
All accounts have been migrated. Except for the password.
To regain access to your account you have to request a password reset.
This requires that the account has your correct email address registered.
If this is not the case you will have to create a new account.
The new system is a Univention Corporate Server setup running in our Nuremberg data center. It is an open source solution based on a Debian system (maybe we can collaborate to also have it running on SLES in the future). The development is done openly on github: github.com/univention.
FAQ: I can not login in Bugzilla/OBS/...
Please use the Password reset function in the IDP Portal.
Please go the IDP Portal and use the Verify E-Mail Address feature to enable you account. Enter your username and request a new token. An e-mail is sent to you with a token. Either click on the link or copy the token in the input field and click Verify E-Mail Address.
FAQ: I still can not login into my profile on IDP Portal.
The login into your profile in IDP Portal is only available to external users right now.
It is not available for employees yet.
FAQ: I don't remember my old password.
Please go the IDP Portal and use the Verify E-Mail Address feature to enable you account. Enter your username and request a new token. An e-mail is sent to you with a token. Either click on the link or copy the token in the input field and click Verify E-Mail Address.
FAQ: I don't have access to the registered e-mail address.
Sorry. The account reactivation needs access to the registered e-mail address or (within the migration phase) the old password.
However the migration phase has ended in July 2020.
If you no longer have access to the registered e-mail address or it is invalid or longer existing there is no way to prove your ownership of the account and thus can not be regained.
FAQ: I want to change my e-mail address.
Please go the IDP Portal and use the Change E-Mail Address feature.
FAQ: I can not see my e-mail address in my user profile.
Yes, that is correct. At the moment this is not possible. We are working on that. You can use the Verify E-Mail Address feature in the IDP Portal to check which address is registered with us.
FAQ: I don't remember my username nor the registered e-mail address.
Sorry, neither do we. Please go the IDP Portal and Create an account.
FAQ: The password change feature does not work for me.
For the Password change feature you need to know the current password in the new system. If you did not set a new password in the new system yet, please use the migration tool. Authenticate with your old credentials there. Then you are redirected to the new system and can set your password. Alternatively you can also use the Password reset feature in the IDP Portal.
FAQ: I want to delete my account and my personal data in your systems.
Sorry to hear that.
To delete your account please login in the IDP Portal and click on delete account.
In order to delete all your personal data please write a mail with this request to privacy@suse.com.